New cashmere scarf letter autumn and winter nordic style woven gift five color taper scarf

Contact store

Let the store know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them.

Make a return/refund request

If you can’t come to an agreement or get no answer, go to Account > Orders, find the relevant order and make a refund only or a return & refund application.

Get refunded

Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.

If an item needs to be returned, who pays the return cost?

• If an item is defective, arrives not as described, or it’s the incorrect item, then it will be up to the store to cover the return cost.

When will I receive my refund?

• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
• Refunds can take 1-10 working days to arrive dependent on your original payment method
• Any due refund can be sent to your original payment method