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Contact store

Let the store know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them.

Make a return/refund request

If you can’t come to an agreement or get no answer, go to Account > Orders, find the relevant order and make a refund only or a return & refund application.

Get refunded

Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.

If an item needs to be returned, who pays the return cost?

• If an item is defective, arrives not as described, or it’s the incorrect item, then it will be up to the store to cover the return cost.

When will I receive my refund?

• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
• Refunds can take 1-10 working days to arrive dependent on your original payment method
• Any due refund can be sent to your original payment method